سياسة الخصوصية

Last Updated: September 27, 2026

At My Designs Graphics & Signs Inc., we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request a quote, or purchase our products and services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

By using our website or providing us with personal information, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

My Designs Graphics & Signs Inc.
Edmonton, Alberta, Canada
Email: hello@mydesignsnet.ca

For the purposes of this Privacy Policy, "we," "us," and "our" refer to My Designs Graphics & Signs Inc.

2. Information We Collect

Depending on how you interact with us, we may collect information such as:

Information You Provide Directly

When you place an order, request a quote, contact us, or create an account, we may collect:

  • Full name
  • Business or company name
  • Billing address
  • Shipping or delivery address
  • Email address
  • Telephone number
  • Payment and transaction information
  • Order details
  • Product specifications
  • Customization instructions
  • Artwork, logos, images, and other files you submit
  • Information included in messages or inquiries

Account Information

If you create an account on our website, we may collect information associated with your account, such as your name, email address, billing and shipping information, order history, and account preferences.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of visits
  • General website usage information
  • Information collected through cookies and similar technologies

We use this information primarily to operate, secure, analyze, and improve our website and services.

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments
  • Providing products and services
  • Preparing custom orders
  • Communicating with you about your order
  • Providing shipping and delivery services
  • Responding to inquiries and quote requests
  • Providing customer support
  • Managing customer accounts
  • Sending order confirmations and service-related communications
  • Improving our website, products, and services
  • Understanding website traffic and usage
  • Preventing fraud and unauthorized activity
  • Maintaining website security
  • Complying with applicable legal and regulatory requirements
  • Sending marketing communications where permitted by law and, where required, with your consent

4. Custom Artwork & Files

If you purchase custom printing, signage, vehicle graphics, laser work, or other personalized services, you may provide artwork, logos, photographs, designs, text, or other files.

We use these materials only as reasonably necessary to fulfill your order, provide the requested service, communicate with you, and maintain appropriate business records.

You are responsible for ensuring that you have the necessary rights and permissions to provide any copyrighted, trademarked, licensed, or otherwise protected materials to us.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not need to store your complete credit card number or payment credentials on our own systems. Payment information may instead be processed directly by the applicable payment provider.

Third-party payment providers may collect and process information according to their own privacy policies and terms.

6. Shipping & Delivery Information

When you place an order that requires shipping or delivery, we may provide necessary information to our shipping and courier partners.

This may include:

  • Recipient name
  • Shipping address
  • Telephone number
  • Email address
  • Package and order information

This information is shared only as reasonably necessary to arrange and complete delivery of your order.

Shipping rates and available services may be calculated using third-party courier systems that provide live pricing during checkout.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide functionality and improve your browsing experience.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember customer preferences
  • Maintain website sessions
  • Process online orders
  • Understand website traffic
  • Analyze website performance
  • Improve website functionality
  • Support advertising and marketing activities where applicable

You can generally control or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.

8. Analytics & Website Performance

We may use third-party analytics and website performance tools to understand how visitors use our website.

These tools may collect information such as pages visited, approximate location, device information, referral sources, and interactions with our website.

This information helps us understand website performance, improve user experience, and make informed business decisions.

9. Advertising & Marketing

We may use online advertising and marketing services to promote our products and services.

These services may use cookies, pixels, or similar technologies to measure advertising performance and, where permitted, provide more relevant advertising.

We may also use information such as your email address to communicate with you about our products, services, promotions, or offers where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Transactional and service-related communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

10. When We Share Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our products and services.

These parties may include:

  • Payment processors
  • Shipping and courier companies
  • Website hosting providers
  • E-commerce and website service providers
  • Email and communication service providers
  • Analytics providers
  • Advertising and marketing service providers
  • IT and security providers
  • Professional advisors
  • Government authorities or law enforcement where required by law

Third parties are expected to handle information in accordance with applicable privacy requirements and their own applicable privacy policies.

11. Third-Party Services

Our website may use services provided by third-party companies.

These services may include payment processing, shipping, website hosting, analytics, advertising, email delivery, spam protection, security, and other website functionality.

When you interact with these services, information may be collected or processed by the applicable third party.

We encourage you to review the privacy policies of third-party services that you use through our website.

12. Information Stored Outside Canada

Some service providers we use may store or process information on servers located outside Canada.

As a result, personal information may be subject to the laws of jurisdictions outside Canada.

Where appropriate, we take reasonable steps to select service providers and protect personal information in accordance with applicable privacy requirements.

13. How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication methods.

14. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and accounting records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

When information is no longer required, we may securely delete, destroy, or anonymize it.

15. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, which may include:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate information
  • Asking questions about how your information is collected or used
  • Withdrawing consent where processing is based on consent
  • Unsubscribing from marketing communications
  • Making a privacy-related complaint

Some information may need to be retained where required by law or where we have a legitimate business or legal reason to do so.

16. Access & Correction Requests

If you would like to request access to or correction of personal information we hold about you, please contact us using the information below.

We may need to verify your identity before processing a request.

We will respond to reasonable requests within the time required by applicable privacy laws.

17. Children's Privacy

Our website and services are not directed specifically toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

18. Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, security, or policies of external websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Business Transfers

If My Designs Graphics & Signs Inc. undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy requirements.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

We encourage you to periodically review this page for the latest information about our privacy practices.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

My Designs Graphics & Signs Inc.
Edmonton, Alberta, Canada
Email: hello@mydesignsnet.ca

We will make reasonable efforts to address privacy inquiries and concerns in accordance with applicable privacy laws.

By using our website, you acknowledge that you have read and understood this Privacy Policy.