Refund policy

Last Updated: September 27, 2026

At My Designs Graphics & Signs Inc., our products are custom-made to order based on the specifications, artwork, measurements, materials, quantities, and other details provided by each customer. Because our products are specifically produced for each order, we have a final sale policy for custom and personalized products.

Please review your order carefully before completing your purchase. If you have questions or need assistance placing an order, our team is happy to help.

1. All Sales Are Final

All sales are final. No cash refunds are offered for custom-made, personalized, printed, engraved, or made-to-order products.

Because all of our items are custom-made to order, we do not offer full cash refunds. However, if you are unsatisfied with your order, we are happy to issue store credit toward your next purchase, subject to the terms of this policy.

We strongly encourage customers to carefully review all product selections, quantities, measurements, materials, artwork, text, shipping information, and other specifications before submitting an order.

2. Customer Order Errors

Customers are responsible for reviewing their order before submitting it.

This includes ensuring that all of the following are correct:

  • Product selection
  • Product size and dimensions
  • Quantity
  • Material
  • Color
  • Text and spelling
  • Names and numbers
  • Measurements
  • Artwork and logos
  • Design specifications
  • Shipping and delivery information
  • Other customization options selected during checkout

My Designs Graphics & Signs Inc. is not responsible for mistakes made by the customer when placing an order or providing order information.

This includes incorrect information, specifications, measurements, selections, artwork, quantities, addresses, or other details submitted by the customer.

We strive to make our website as user-friendly, clear, and accurate as possible. Customers who are unsure about a product, specification, customization option, or ordering process are encouraged to contact us before placing their order. We are happy to provide assistance with placing an order online.

3. Order Changes & Cancellations

Because our products are custom-made to order, orders may enter production shortly after payment is received.

If you need to change or cancel an order, please contact us immediately after placing the order.

We will make reasonable efforts to accommodate cancellation or modification requests when production has not yet started. However, once an order has entered production, cancellation or modification may no longer be possible.

If an order can be changed after production has begun, additional charges may apply depending on the work already completed and materials used.

An order cannot be cancelled simply because the customer has changed their mind after production has started.

4. Proofs & Customer Approval

For orders where a digital proof is provided, customers are responsible for carefully reviewing and approving the proof before production.

Please verify all details, including:

  • Spelling
  • Text
  • Names
  • Numbers
  • Measurements
  • Dimensions
  • Colors
  • Artwork
  • Logos
  • Layout
  • Other specifications

Once a proof has been approved, production may begin.

Mistakes present in an approved proof are considered customer-approved specifications and are not considered an error on the part of My Designs Graphics & Signs Inc.

5. Defective, Incorrect, or Non-Conforming Products

Although we take care to manufacture orders according to the specifications provided, mistakes or defects can occasionally occur.

If you receive an order that you believe is:

  • Defective
  • Damaged
  • Incorrect
  • Missing items
  • Short in quantity
  • Different from the agreed specifications
  • Otherwise not produced according to the confirmed order

please contact us immediately so we can investigate the concern.

Claim Requirements

All claims for defects, shortages, damages, or discrepancies must be submitted in writing within five (5) business days of delivery.

To help us properly investigate your claim, we may require:

  • Clear photographs of the product
  • Photographs of the packaging, where applicable
  • A description of the issue
  • Order number or other order information
  • Proof of the agreed specifications
  • Other documentation or evidence reasonably required to assess the claim

Failure to submit a claim within five (5) business days of delivery constitutes full acceptance of the order and acknowledgment that the order complies with the agreed specifications, subject to any rights that cannot legally be waived.

6. Investigation of Claims

All claims are subject to review by My Designs Graphics & Signs Inc.

Providing photographs or other evidence does not automatically constitute acceptance of a claim.

We will review the submitted information and compare the delivered product against the original order, approved proof, specifications, and other applicable documentation.

If the Error Is on Our End

If we determine that the issue was caused by an error in our production, manufacturing, printing, engraving, fulfillment, or other work, we will work with the customer to resolve the issue.

Depending on the circumstances, the resolution may include:

  • Producing and sending a replacement product based on the customer's original correct specifications; or
  • Issuing store credit or online credit toward a future purchase.

The specific resolution will be determined based on the nature of the issue and the circumstances of the order.

If a replacement is produced, the replacement will be based on the original correct specifications agreed upon for the order.

7. Customer-Supplied Artwork & Specifications

Customers are responsible for ensuring that all artwork, files, measurements, text, specifications, and other information supplied to My Designs Graphics & Signs Inc. are accurate.

We are not responsible for reproducing errors contained in customer-supplied artwork or information when the order is produced according to the submitted or approved specifications.

If you are uncertain about the suitability or accuracy of your artwork or specifications, please contact us before placing your order.

8. Store Credit

Because our products are custom-made to order, store credit or online credit may be provided instead of a cash refund when we determine that a resolution is appropriate.

Store credit:

  • Has no cash value
  • Cannot be redeemed for cash
  • May be used toward a future purchase
  • May be subject to any applicable terms communicated at the time it is issued

The amount of store credit will be determined based on the circumstances of the claim and the agreed resolution between My Designs Graphics & Signs Inc. and the customer.

9. No Cash Refunds

No cash refunds are offered for custom orders.

If a refund or other financial resolution is granted at our discretion, it will be issued as store credit or online credit only, rather than a cash refund, except where a cash refund is required by applicable law.

10. Shipping Damage

If your order arrives damaged during shipping, please notify us as soon as possible and provide photographs of:

  • The damaged product
  • The exterior packaging
  • The interior packaging
  • Any visible shipping damage
  • The shipping label, where applicable

This information may be required to investigate and, where appropriate, file a claim with the shipping carrier.

11. Incorrect or Missing Items

If you believe that an item is missing or that you received a product different from what was ordered, please contact us within five (5) business days of delivery.

We will review your order and investigate the discrepancy.

If we determine that the discrepancy was caused by an error on our end, we will work with you on an appropriate resolution, which may include a replacement or store credit.

12. Customer Assistance

We understand that ordering custom products online can sometimes be confusing.

We strive to make our website as user-friendly, clear, and accurate as possible. If you need assistance selecting a product, entering specifications, uploading artwork, or completing your order, please contact us before placing the order.

Our team will be happy to assist you to the best of our ability.

However, customers remain responsible for reviewing and confirming their final order before submitting it.

13. Contact Us Immediately Regarding Concerns

If you have any concerns regarding an order, please contact us as soon as possible.

For claims involving defects, shortages, damages, or discrepancies, written notice must be provided within five (5) business days of delivery as outlined in this policy.

Please include your order number, a description of the concern, and photographs or other supporting evidence where applicable.

My Designs Graphics & Signs Inc.
Edmonton, Alberta, Canada
Email: hello@mydesignsnet.ca